Privacy Policy

Your personal information

This privacy policy explains how we collect and process your personal data. Personal data, or personal information, means any information about an individual from which that person can be identified. This includes information that you tell us, what we learn from you and the choices you make about the marketing you want us to send to you. This policy explains how we do this, what your rights are and how the law protects you.

We do not knowingly collect data relating to children.

Changes to data protection law

The law in relation to data protection is changing on the 25th of May, 2018 when the General Data Protection Regulation comes into force in the United Kingdom and across Europe.

This privacy policy was last updated on 16th May 2018. It tells you about most of your rights under the new law, but we may need to update it again in the future. Your use of our website and services will be subject to the most current version of this privacy policy posted on our website at the time of your use. We recommend that you check the website from time to time to inform yourself of any changes in this policy or any of our other terms, and you are solely responsible for reviewing and becoming familiar with any modifications to this privacy policy.

1. Who we are and how you can contact us

We are Oliver Maki Limited. Our registered office is at 2D Belsize Park Gardens NW3 4LD London.

You can contact us by email at London@olivermaki.com or by calling us on +44 (0)20 7734 0408. If you need to you can write to us at our registered office address.

Our representative for all queries in relation to this policy and your data protection rights is Yara Zeitoun.

When we refer to our website, we mean our website at www.olivermaki.co.uk.

2. Where we collect your personal information from

We may collect personal information about you in the following ways:

Data you give to us:

  • Data you give to us when you use our services, make a reservation or purchase goods from us
  • Data you give to us when you sign up for our exclusive offers and special events
  • When you talk to us on the phone or in our restaurant
  • When you use our website or mobile device application
  • In emails or letters to us
  • When you give us feedback

Data we collect when you use our services:

  • Payment and transaction data
  • Profile and usage data, including data we gather from the devices you use to connect to those services such as computers and mobile phones, using cookies (please see our separate cookies policy at here).

Data from third parties we work with:

  • Companies that introduce you to us
  • Agents or contractors working on our behalf (such as OpenTable, or our credit card processor)

3. Data we collect about you

We may collect, use, store and transfer different kinds of personal data about you which we have grouped together as follows:

Identity data – name, title, date of birth and gender

Contact data – billing address, email address or telephone numbers

Financial data – payment card details

Technical data – internet protocol (IP) address, browser type and version, time zone setting and location, browser plug-in types and versions, operating system and platform and other technology on the devices you use to access our website

Profile Data – orders made by you, feedback and survey responses

Usage data – information about how you use our website

Marketing and communications data – your preferences in receiving marketing from us and our third parties and your communication preferences

We do not collect any special categories of personal data about you. This includes details about race or ethnicity, religious or philosophical beliefs, sex life, sexual orientation, political opinions, trade union membership, information about your health and genetic and biometric data). Nor do we collect any information about criminal convictions and offences.

4. How we use your personal information

Your privacy is protected by law.

We are only allowed to use personal information about you if we have a legal basis to do so, and we are required to tell you what that legal basis is. We have set out in the table below: the personal information which we collect from you, how we use it, and the legal ground on which we rely when we use the personal information.

In some circumstances we can use your personal information if it is in our legitimate interest to do so, provided that we have told you what that legitimate interest is. A legitimate interest is when we have a business or commercial reason to use your information which, when balanced against your rights, is justifiable. If we are relying on our legitimate interests, we have set that out in the table below.

What we use your personal information for What personal information we collect Our legal grounds for processing Our legitimate interests (if applicable)
To make a reservation with our restaurant - Identity data
- Contact data
- Financial data
- Performance of our contract with you
To process and deliver your order - Identity data
- Contacft data
Performance of our contract with you
To manage payments or collect and recover money owed to us - Financial data - Performance of our contract with you
To manage our relationship with you - Identity data
- Contact data
- Profile data
Legitimate interest To keep our records up-to-date and ensure that we run our business efficiently
To enable you to receive our exclusive offers and special events (including when you sign up to receive our newsletter) - Identity data
- Contact data
- Marketing and communications data
- Consent when you sign up through our website
- Legitimate interest
To grow our business and keep you informed of offers and events
To use data analytics to improve our website, products / services, marketing, customer relationships and experiences - Technical data
- Profile data
- Usage data
- Legitimate interest To define types of customers for our services, to keep our website updated and relevant, to develop our business and to inform our marketing strategy
To place orders or communicate with you (if you are a supplier or a vendor) - Identity data
- Contact data
- Performance of our contract with you
To deal with your complaint (regardless of whether you are a customer or not) - Identity data
- Contact data
- Legitimate interest To enable us to deal with your complaint and communicate with you if necessary

5. Who we share your personal information with

We may share your personal information with any of the following organisations, for the purposes of providing the goods and services which you have requested from us:

  • Agents and advisers that we use
  • Our reservations sub-contractors
  • Companies that we have a joint venture agreement with
  • Our credit card processor
  • External service providers (acting as data processors) that provide applications/functionality, data processing or IT services to us (for example, we use third parties to support us in storing processed data)

You can find details of how these third parties use your personal information by looking at their privacy policies, all of which should be available on the relevant websites, or on request.

We require all organisations who we share your data with to respect the security of your personal data and to treat it in accordance with the law. We do not allow any of our service providers to use your personal data for their own purposes and only permit them to process your personal data for specified purposes and in accordance with our instructions.

6. Failing to provide personal data

Where we need to collect personal data by law, or under the terms of a contract we have with you and you fail to provide that data when requested, we may not be able to perform the contract we have or are trying to enter into with you (for example, to provide you with goods or services). In this case, we may have to cancel an order or reservation you have with us but we will notify you if this is the case at the time.

7. Third party links

Our website may include links to third party websites, plug-ins and applications (such as OpenTable). Clicking on those links or enabling those connections may allow third parties to collect or share data about you. We do not control these third-party websites and are not responsible for their privacy statements. When you leave our website, we encourage you to read the privacy notice or policy of every website you visit.

8. Transferring your personal information outside the EEA

We do not transfer your personal data outside the European Economic Area (EEA).

9. Data security

We have put in place appropriate security measures to prevent your personal data from being accidentally lost, used or accessed in an unauthorised way, altered or disclosed. In addition, we limit access to your personal data to those employees, agents, contractors and other third parties who have a business need to know. They will only process your personal data on our instructions and they are subject to a duty of confidentiality.

We have put in place procedures to deal with any suspected personal data breach and will notify you and any applicable regulator (including the ICO) of a breach where we are legally required to do so.

10. How long do we keep your personal information

We will keep your personal information for as long as required to complete your order or for as long as you are registered with us (through our website).

After you stop being a customer, because you have stopped regularly using our services or placing orders, we may keep your personal information for up to 1 year for one of the following reasons:

  • To respond to any questions or complaints from you
  • To maintain our records
  • To comply with laws applicable to us

11. Marketing

We may use your personal information to tell you about relevant goods or services and any upcoming offers.

We can only use your personal information to send you marketing messages if we have either your consent or a legitimate interest to do so.

You can ask us to stop sending you marketing messages at any time – you just need to contact us, or use the opt-out links on any marketing message sent to you.

We will get your express opt-in consent before we share your personal data with any company outside our group of companies for marketing purposes. You can ask a third party company to stop sending you marketing messages at any time, by adjusting your marketing preferences in relation to that company or by using the opt-out links on any marketing message sent to you.

Where you opt out of receiving marketing messages, this will not apply to personal data provided to us as a result of purchasing our goods or services or any other transaction between you and us.

12. Your rights

You have certain rights which are set out in the law relating to your personal information. The most important rights are set out below.

Getting a copy of the information we hold

You can ask us for a copy of the personal information which we hold about you, by writing to us at London@olivermaki.com. This is known as a data subject access request.

You will not have to pay a fee to access your personal data, unless we believe that your request is clearly unfounded, repetitive or excessive. In such circumstances we can charge a reasonable fee or refuse to comply with your request.

We will try to respond to all legitimate requests within one month. Occasionally it may take us longer than a month and in that case we will notify you and keep you updated.

Telling us if information we hold is incorrect

You have the right to question any information we hold about you that you think is wrong or incomplete. Please contact us at London@olivermaki.com if you want to do this and we will take reasonable steps to check its accuracy and, if necessary, correct it.

Telling us if you want us to stop using your personal information

You have the right to:

  • object to our use of your personal information (known as the right to object); or
  • ask us to delete the personal information (known as the right to erasure); or
  • request the restriction of processing; or
  • ask us to stop using it if there is no need for us to use it (known as the right to be forgotten).

There may be legal reasons why we need to keep or use your data, which we will tell you if you exercise one of the above rights.

Withdrawing consent

You can withdraw your consent to us using your personal information at any time. Please contact us at London@olivermaki.com if you want to withdraw your consent. If you withdraw your consent, we may not be able to provide you with certain products or services.

Request a transfer of data

You may ask us to transfer your personal information to a third party. This right only applies to automated information which you initially provided consent for us to use or where we used the information to perform a contract with you.

13. Making a complaint

Please let us know if you are unhappy with how we have used your personal information by contacting us at London@olivermaki.com.

You also have a right to complain to the Information Commissioner’s Office. You can find their contact details at www.ico.org.uk. We would be grateful for the chance to deal with your concerns before you approach the ICO so please contact us in the first instance.

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